Frequently Asked Questions
Quick answers about shopping, delivery, products and returns. For additional help, email info@darianfits.com.
Products and ordering
How do I choose the right product?
Start with your goal—strength, recovery, mobility, cardio, balance or grip—then review the product specifications, dimensions and available variants. If you are between options, contact us before ordering.
How do I choose a size or colour?
Use the selector on the product page. The product image and availability update with the selected variant when variant-specific media is available.
Are prices shown in Canadian dollars?
Yes. All prices are displayed and charged in Canadian dollars (CAD).
Can I change or cancel an order?
Contact us as soon as possible with your order number. We will help when the order has not yet entered fulfilment.
Shipping and delivery
Where do you ship?
We ship across Canada, including all provinces and territories.
How much does shipping cost?
Shipping is free on every order, with no minimum order value.
How long does delivery take?
Estimated delivery is 7–11 business days, including 0–2 business days of processing and 7–9 business days in transit.
Will I receive tracking?
Yes. Tracking information is emailed after dispatch. Allow up to 48 hours for the first carrier update.
Returns and support
How do I return an eligible item?
Contact us within 30 days of delivery with your order number. We will confirm eligibility and provide return instructions before you send anything back.
What if an item arrives damaged, defective or incorrect?
Email us with your order number and clear photos. Our team will review the issue and arrange the appropriate resolution.
How long does a refund take?
Approved refunds are processed within 7 days after the returned item is received and inspected.
How can I contact Darian Fits?
Email info@darianfits.com or call +1 431 340 9042, Monday to Friday, 9:00 AM–5:00 PM Atlantic Time.