Contact information
Contact Us
We are here to help with any questions or concerns regarding your order, shipping, returns, payments, products, or privacy.
How to Reach Us
Email info@darianfits.com We aim to respond to all email inquiries within 24 to 48 hours during business days.
Phone +14313409042 Available Monday through Friday, 9:00 AM – 5:00 PM (Atlantic Time, GMT -4). Calls received outside these hours will be returned on the next business day.
Mailing Addresses
Registered Office (Legal Correspondence) Martlaz Limited (trading as Darian Fits) 32 Albert Road, Mitcham, London, Greater London, CR4 4AH, United Kingdom. This address is used for formal correspondence, legal notices, and official communications with the company. Do not send product returns to this address.
Canadian Operations Facility (Returns and Day-to-Day Operations) 7 Cypress Crescent Thompson, MB R8N 0P6 Canada All returns and exchanges must be sent to this address. Please contact us at info@darianfits.com to obtain return authorization before sending any items back.
Company Registration Company Name: Martlaz Limited (trading as Darian Fits) Company Registration Number: 16614951 Country of Registration: United Kingdom
What We Can Help With
Order Questions Please have your order number ready when contacting us about order status, tracking, or delivery updates. This helps us assist you faster. For full shipping details, please see our Shipping and Delivery Policy.
Returns and Refunds For information on how to return a product or request a refund, please visit our Returns and Refund Policy. All returns must be sent to our Canadian Operations Facility listed above. Please contact us before shipping your return to obtain authorization and instructions.
Payment Questions For details about payment methods, billing, transaction security, or refund processing, please refer to our Payment Policy or contact us directly.
Product Information If you have questions about product specifications, sizing, materials, or availability, our team is available by email or phone during business hours.
Privacy and Personal Data If you have questions about how we collect, use, or protect your personal information, or if you want to exercise your rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec Law 25, please refer to our Privacy Policy or contact our Privacy Officer at info@darianfits.com. You may also use the dedicated tools available on our Canadian Privacy Rights page to submit data access, correction, or deletion requests.
Before You Contact Us
To help us respond faster and resolve your inquiry on the first reply, please include:
- Your order number (if your inquiry relates to an order)
- A clear description of your question or issue
- Any relevant photos (for damage, defects, or incorrect items)
- Your preferred contact method for follow-up
Privacy Notice
All messages and inquiries are handled confidentially in accordance with our Privacy Policy and applicable Canadian privacy laws (PIPEDA and Quebec Law 25). We do not use contact form submissions or email inquiries for marketing purposes unless you have explicitly provided consent through our newsletter signup.
Response Times
We respond to all customer inquiries within 24 to 48 hours during business days. Messages received outside of business hours, on weekends, or on Canadian statutory holidays will be answered on the next business day. For the fastest assistance during business hours, phone support is the most direct way to reach us.
Quick Reference
Email: info@darianfits.com Phone: +14313409042 Customer Service Hours: 9:00 AM – 5:00 PM (Atlantic Time, GMT -4), Monday to Friday Returns Address: 7 Cypress Crescent, Thompson, MB R8N 0P6, Canada Registered Office: 32 Albert Road, Mitcham, London, Greater London, CR4 4AH, United Kingdom. Company Registration Number: 16614951
Last updated: May 21, 2026